Responsible for responding to all auditing reports on daily basis Responsible for ROD and termination of cast members.

Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions and complaints.Įvaluates the work performance of all Floor SupervisorsĮnsures the proper conduct and integrity of all Gaming Operations.Įnsures all Gaming personnel are properly trained Makes recommendation to the Director of Casino Operations on strategies to enhance overall customer service, Table layout and mix, and expense management in order to maximize profitability. Supervises and coordinates the activities of the following Gaming Department Divisions:Įnthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.Įnsures scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Job Category: Gaming Operations Description